The ID badge software makes use of the Microsoft® ODBC software to access the databases. The ODBC version currently in use is 4.0. Problems with the ODBC are most likely caused by missing or out-of-date drivers. Again, the best solution is a reinstall, especially if the ID badge software did work at one time.
If the ID badge software never worked, it may be that you have earlier copies of ODBC files which need to be replaced but were not for some reason, during the ID badge software install. Try installing the ID badge software again.